Q: What are the check-in and check-out times?
Check In: 14:00:00 (2pm)
Check Out: 10:00:00 (10am)
FAQs - General Information
General information about our accommodation & facilities
Q: Is the pool heated?
Our pool is solar heated during the cooler months
Q: What facilities do you have?
- Large Resort Heated Pool
- Spa
- Games Room
- Licenced Bar
- Indoor and Outdoor BBQ
- Beach Volleyball
- Canoe and Fishing Rod Hire
Q: How close is Coolangatta?
Coolangatta Airport is approximately 15 min drive
Coolangatta Central / Tweed Heads is approximately 20 min drive
Bus transfers are available
Q: Can I book theme park tickets at reception?
Yes all Tours / Cruises and Theme Park tickets are available from reception.
Q: Do you do after hours checkins?
Check in is available 24 hours – please advise arrival time when booking and we can advise you of the procedure
Q: Can I get a late checkout?
Late Check out is available however can not be confirmed until 24 hours prior to departure
Q: When do I have to pay a deposit?
If booking direct we require a deposit on booking
If booking on the web FULL payment is due on booking. Please note that eTourism Holidays, our booking agent will take an 11% deposit at time of booking when booking online.
Q: Is there car parking at the property?
All units have undercover allocated car parking – If booking a studio there is open air car parking available.
All parking is FREE of charge. We even have extra parking for Boats and caravans.
Q: Do you have internet facilities?
We have Wi-Fi available from the rooms (fees apply) and we have the internet kiosk that is open 24 hours a day located in the reception area.
